This Privacy Policy explains how NOVAVORTEXDIGITAL LTD ("we", "us") collects, uses and protects your personal data when you use https://novavortexdigital.com. It is written to comply with the EU General Data Protection Regulation (GDPR).
1. Data we collect
- Account & billing: name, email, phone, address, VAT ID, company.
- Order data: plan, configuration, total, payment reference.
- Service data: VPS metadata, IP addresses, system telemetry needed to operate the Service.
- Support data: messages and attachments you send to support.
- Site usage: essential cookies; with consent, analytics cookies (see Cookie Policy).
2. Why we process it (legal bases)
- Contract: to deliver the Service you order and provide support.
- Legal obligation: bookkeeping, VAT, abuse handling and security incident reporting.
- Legitimate interest: protecting network integrity, fraud prevention, product improvement.
- Consent: optional analytics and marketing communications.
3. Processors we use
- PayPal — payment processing (invoices and payment confirmation).
- Resend — transactional email delivery.
- Supabase / cloud hosting providers — application database and hosting infrastructure.
All processors are bound by data-processing agreements and may transfer data outside the EEA only under Standard Contractual Clauses or an equivalent safeguard.
4. Retention
Account and billing records are kept for as long as your account is active and afterwards as required by tax and accounting law (typically 6–10 years). Support tickets are kept for up to 3 years. Server logs are kept for up to 90 days.
5. Your rights (GDPR)
- Right of access to your personal data.
- Right to rectification of inaccurate data.
- Right to erasure ("right to be forgotten") where applicable.
- Right to data portability.
- Right to object to or restrict processing.
- Right to lodge a complaint with your supervisory authority.
To exercise any of these rights, email billing@NOVAVORTEXDIGITAL.com.
6. International transfers
Some processors may be located outside the EEA. We rely on Standard Contractual Clauses to safeguard those transfers.
7. Cookies
See our Cookie Policy for the full list of cookies and how to manage them.
8. Contact
For privacy questions, contact billing@NOVAVORTEXDIGITAL.com.